Making a return
We want to ensure the utmost satisfaction and peace of mind to our clients' purchase, so if for some reason you are not fully satisfied with your purchase, you can return one or more products no later than 30 days after the date on which you have received your order. We will refund the amount spent for the returned goods, excluding any shipping and gift packaging costs. We do consider replacements exclusively for changing sizes.
To make a return, please, fill up within 30 days of delivery, the section of the form Contact Us in the Customer Service section, choosing among the reasons "making a return".
In the message, we ask you to specify:
- the order number
- the name and code of the items you wish to return
- the reason for the return (the reason may be any, it is needed for the sole purpose of improving our services)
You will receive an e-mail with the return authorization instructions. The e-mail will contain a document to be printed and inserted in the package, indicating the return details, and a document to be printed and affixed on the box, in order to cover the stickers of the previous delivery (you can in fact use the same box in which you received the product). The email will also specify the data that you will need to contact the shipping company, in order to fix the date and arrangements for collection. The delivery to the indicated shipper must be made within 14 days after filling in the form. Giovanni Raspini Shop reserves the right to refuse returns communicated or sent after the specified dates.
The product must necessarily be returned under the following conditions:
- Should not have been used
- Packaging must not show any signs of wear, abrasions and scratches
- The product must be accompanied by the enclosed warranty
Returned items, when not accepted, will be returned to the sender.
The refund process will take place after our staff has validated the return, within five working days of the moment the goods are received. It will be made through the same payment method used for the order. The refund times depend on the payment method. The refunded amount will not include any costs for shipping or gift wrapping.
If you want to request a size change, you can contact us by completing this form, and selecting the option "Request a size change" in the drop-down menu. Remember to enter the order number in the appropriate field and indicate the item for which you want to replace the size, specifying the new desired size. You will then receive an email at the address you provided with the instructions to follow.