koala charm

You can return one or more products within 30 days of receiving your order. The refund will cover the cost of the returned products, excluding shipping and gift packaging.

1. Make sure you have the pre-printed and pre-paid label you found inside the package (if you do not have it, please contact us)
2. Access your order page through your account or as a guest through this My Order link
3. Select the items to return and send the request.
4. You will receive an email with your return details, package preparation instructions, and a link to book your courier pickup.
5. You can choose between home pickup or collection at a pickup location.

The product must necessarily be returned under the following conditions:

·       The product must not be used;

·       The packaging must be intact;

·       The product must have the warranty attached.

Note: If the return does not meet these conditions, the package will be returned, and a refund will not be issued.

For orders placed online, no returns are made in stores.

The refund will be processed within 5 working days of the validation of the return, using the payment method used for the order. The shipping and gift box will not be refunded.

If you want to request a size change, you can contact us by completing this form and selecting the option "Request a change of size" in the drop-down menu. Remember to enter the order number in the appropriate field and indicate the item for which you want to replace the size, specifying the desired size. 

You will receive an email at the address you provided, with the following instructions. 

Shipping costs £18. Delivery takes place within 2–5 working days.

Shipments are made by DHL. The terms include only working days and do not include holidays; they are intended as an indication; any delays due to the shipping agent in charge or to third parties are not attributable to us. The jewellery is shipped in its original packaging with a warranty.

At the time of shipment, you will receive an email containing a tracking link with which you can monitor package status. You can also check the status of your order by clicking here.

Deliveries take place only on working days, without appointments. In case of non-delivery, you will receive an email to arrange a new attempt. If no response is received within 5 days, the goods will be placed in storage.

The Giovanni Raspini online shop offers a wide assortment of Jewellery, Charms and Homeware. The online offer is continuously updated and may differ from retail outlet proposals. Each collection embodies the authentic spirit of Made in Italy, where contemporary design is harmoniously interwoven with the most ancient and precious craft traditions, breathing life into creations that seamlessly blend past and innovation.

Each of our creations is conceived, prototyped, made and packaged exclusively in the Giovanni Raspini workshops, handcrafted with great care and immense passion, using the ancient lost-wax casting technique.Each product has its own unique characteristics, and may have small variations or details that reflect the mastery and authenticity of Italian craftsmanship. These distinctive elements are not imperfections, but precious traces of the creative process and craftsmanship that make each piece of jewellery a unique work of art, brimming with personality and value. Each product is completely nickel-free.

Our jewellery items can be worn daily, requiring little maintenance if handled with care. Avoid contact with detergents, creams, perfumes and water, especially when in swimming pools or at the spa. Store them separately in dry places and away from heat sources. 

To maintain its shine, clean the jewellery regularly with a soft cloth. Use non-abrasive cleaning products, avoiding those that contain ammonia, alcohol, acids or harsh chemicals.

To find out more about product care, visit the dedicated web page.