Shipping costs and lead times
Shipping costs €9 and is free for orders of €120 or more. Delivery takes place from 2 to 4 working days from the order date.
Shipments are made by DHL courier. The courier does not allow delivery to P.O. boxes or poste restante. The terms include working days only and not holidays; they are intended as an indication and we are not liable for any delays attributable to the appointed freight forwarder or third parties. Jewellery items are delivered in their original packaging and accompanied by a guarantee..
When the order is shipped, you will be sent an email containing a tracking link to check the route of the package from the time the courier takes charge of it until the actual delivery to the address indicated by you. You can also check the status of your order by clicking here; within the page you will find the tracking link, which available from the moment the order status changes to Shipped.
Delivery takes place on working days only. It is not possible to make appointments. The courier will attempt to deliver the package for two consecutive working days; in case of non-delivery, the goods will be placed in storage at the relevant office. A communication service provided by the courier via email will allow you to be updated on the delivery steps at all times.