gold-plated lion and pearl earrings

We want to ensure the utmost satisfaction and peace of mind to our clients' purchase, so if for some reason you are not fully satisfied with your purchase, you can return one or more products no later than 30 days after the date on which you have received your order. We will refund the amount spent for the returned goods, excluding any shipping and gift packaging costs. We do consider replacements exclusively for changing sizes.

It's easy to make a return. Follow the online instructions, making sure you have the preprinted and prepaid label that can be found inside the package (if you don't have one, contact us).

Access your order page via your account or directly by clicking here (guest user), entering the details requested; select the item or items you wish to return and click on "Submit Return Request".

You will receive an email containing the details of the return, the instructions for preparing the package and the link to book the pick-up with the courier. You can organise the pick-up at home, selecting the desired date and time, or choose to deliver the package to a collection point.

The product must necessarily be returned under the following conditions:

- it must not have been used

- the package must not show any signs of wear, abrasions or scratches

- the product must be accompanied by the enclosed warranty

If your return does not meet the conditions listed, the package will be sent back to you and the refund will not be made.

After the return has been verified, you will receive an email confirming the refund, which will be made through the payment method used for the order.

Returns are only allowed through the procedure described; retail stores cannot give refunds or replace products purchased online.

The refund process will take place after our staff has validated the return, within five working days of the moment the goods are received. It will be made through the same payment method used for the order. The refund times depend on the payment method. The refunded amount will not include any costs for shipping or gift wrapping.

If you want to request a size change, you can contact us by completing this form, and selecting the option "Request a size change" in the drop-down menu. Remember to enter the order number in the appropriate field and indicate the item for which you want to replace the size, specifying the new desired size.  You will then receive an email at the address you provided with the instructions to follow. 

The cost of shipping is €15. Delivery takes place from 2 to 4 working days from the order date.

Shipments are made by DHL courier. The courier does not allow delivery to P.O. boxes or poste restante. The terms include working days only and not holidays; they are intended as an indication and we are not liable for any delays attributable to the appointed freight forwarder or third parties. Jewellery items are delivered in their original packaging and accompanied by a guarantee..

When the order is shipped, you will be sent an email containing a tracking link to check the route of the package from the time the courier takes charge of it until the actual delivery to the address indicated by you. You can also check the status of your order by clicking here; within the page you will find the tracking link, which available from the moment the order status changes to Shipped.

Delivery takes place on working days only. It is not possible to make appointments. The courier will attempt to deliver the package for two consecutive working days; in case of non-delivery, the goods will be placed in storage at the relevant office. A communication service provided by the courier via email will allow you to be updated on the delivery steps at all times.

The Giovanni Raspini online shop offers a vast assortment of brand items within the Jewels and Charms ranges. The products belonging to the Home range, on the other hand, are sold exclusively at Giovanni Raspini boutiques and authorised retailers. The online offer may in any case differ from that of the points of sale and is constantly updated.

Giovanni Raspini jewellery is crafted of Sterling silver, some pieces are gold-plated in a galvanic bath. All products are protected from oxidation and surface alterations. Each of our creations is conceived, prototyped, made and packaged exclusively within the company, handcrafted with great care and infinite passion. The ancient lost-wax casting technique is the most common process we use to craft our jewellery. Each product retains its unique characteristics, and any minor imperfections are due to craftsmanship. Each product is completely nickel-free.

Giovanni Raspini creations are designed to be worn every day and on all occasions. As such, they only require infrequent special maintenance, especially if the pieces of jewellery are handled gently and stored carefully. However, since they are precious objects, some simple care must be taken to preserve their beauty and splendour over time. Normal daily use and external agents such as air humidity, temperature, ambient pollution, contact with cosmetics and skin perspiration can reduce the brightness of silver surfaces and change the original surface finish to appear darker and more opaque in colour. The extent and speed of the phenomenon cannot be predicted because they depend on several factors. To keep this phenomenon under control, silver jewellery should come into as little contact as possible with substances like detergents, creams, perfumes and water, in particular swimming pool water (chlorinated) and thermal spring water (sulphuric). In general, direct contact with any substance containing alcohol should be avoided. Lastly, a good habit for preserving your jewellery is to store it separately in individual, soft, clean sachets or boxes in a dry place, away from heat sources and any agents in general that could damage it.

In order to maintain the product's shine, it is good practice to regularly wipe the surface with a soft cloth, paying attention to the finish of the piece of jewellery and any precious stones. In the case of particularly worn products, you can use non-abrasive products specially designed and tested for cleaning jewellery. Most commercial silver-cleaning products can be used without risk as long as they are used correctly. However, care should be taken with those containing ammonia, alcohol, acids or chemicals that may be too aggressive.